Job Opening: Customer Experience Specialist
Customer Experience Specialist
Lone Tree, CO
Under the supervision of the Customer Experience Manager, the Customer Experience Specialist is responsible for creating an experience with the client that will determine their level of satisfaction with the company. A positive customer experience will allow our organization to grow.
Duties and Responsibilities: • Respond thoroughly to all customer inquiries. • Provide timely resolution to customer complaints and concerns. • Process assigned client orders. • Responsible for billing customers for services • Responsible for updating CargoWise organizations. • Review open order reports for potential service failures. • Performs other related duties as assigned by management.
Successful Candidates Must Demonstrate the Following Abilities: • 2+ years of customer service experience. • Must be able to work 9:00 am to 6:00 pm weekdays, with the occasional overtime. • Basic knowledge of Microsoft software. • Bilingual skills a plus. • Must be able to use and operate Cargowise efficiently. • Effective communication skills with team members, customers, and vendors. • Ability to manage multiple personnel. • Ability to maintain a positive attitude under a stressful environment. • Strong organizational skills. • Must be capable of problem solving. • Diligent and punctual. • Excellent verbal and written communication skills. • Strong work ethic and comfortable in a fast-paced environment. • Working well on diverse teams and highly collaborative. • Exceptionally motivated, organized, and detail-oriented with a high level of accuracy. • Curious with a desire to learn; team player with a willingness to help where required. • Ability to work and communicate with peers and management. • Ability to follow instructions and follow through with those instructions. • Ability to manage time and complete assigned work through strong organizational and problem-solving skills.
1-2 Years of Experience with Customer Service
Cargowise Experience preferred