Job Opening: Sales Support Specialist
Description
Direct Hire!
Come work for a business that feels like a family!
This is working for a leading supplier of custom military apparel and military themed memorabilia. Their products are distributed to almost every military facility around the world where they are the top supplier in their category where they are continuing to grow! Their Customer Sales & Service Team specifically puts a human face on all their customer touchpoints.
Job Title: Sales Support Specialist
Pay: $18 – 20 per hour
Shift: Monday – Friday 8am – 5pm
Company Benefits
- Benefits Effective after 90 days
- IRA retirement plan match which is available once you have reached a year of employment
- Paid Holidays
- PTO
Summary
Responsible for keying new orders, assisting the sales manager with administrative tasks, managing emails, answering sales reps’ questions, and assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional issue that may arise. This is dealing directly with 1099’d sales reps, managing through licensed and unlicensed data (where to move in the next process of the order). Also collecting purchase orders.
Minimum Requirements
- Must have previous experience in an office setting forward facing role
- Purchase orders
- Associates Degree, or equivalent
- Excel, Word, and database entry skills
- Previous experience in data entry, customer service, call center, collections, or other related fields
- Able to manage through highly complex situations and processes.
INTERESTED! APPLY TODAY for immediate consideration.
In person interviews will be held by invite only after reviewing your resume and application. We will follow up directly with any next steps to continue your consideration for the position. In branch onboarding and review of all hiring criteria must be met to qualify. A completed Remedy account does not guarantee hiring/offer.
After hiring criteria is met and onboarding process is completed a resume review and interview by the client is required to be considered for this role.
- Maintaining a positive, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing products inside and out so that you can answer questions.
- Processing orders, return forms, applications, and requests.
- Recommend possible products to meet the customers’ needs.
- Refer issues and questions to managers if necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Reaching out to the customer on short pays and past due invoice as instructed by accounting.
- Create purchase orders and order product online for customer orders when needed.
- Ensure customer satisfaction and provide professional customer support.