Job Opening: Air Freight Specialist

The Airfreight Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each
and every time they engage. Specifically, the Customer Care Specialist is part of a team within our Customer Care Locations.

 $23/hour

Job Responsibilities:

• Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir and requisite Customer Wiki page.
• Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi-channel communication streams.
• Monitor SSC performance related to Customer Care processes.
• Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Customer Care processes.
• Timely escalation handling for SSC when assistance is needed for Customer Care processes. 
• Collaborate with sales to develop customer specific work instructions and implement continuous improvement measures that ensure the overall health of our relationship with our customers.
• Initiate and drive shipment deviation reviews (Customer: complaints, late deliveries/handovers, incorrect billing, etc.) and gap analysis with involved teams
• Collaborate with the Operational Care Centre to ensure we deliver on our service commitment 

Job Requirements:

• 2+ years Air Freight
• Strong customer service skills 1+year
• Able to problem solve
• MS Excel

As a Associate We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training