Job Opening: Customer Service Rep

Customer Service Rep needed in Northlake IL 

Shift : 1st Shift 

Hours : 8:30am-5:00pm

Pay : $19-$20 ( base of experience) 

Job Description: 

• Respond to customer inquiries via phone, email, or chat regarding shipments, delivery times, and order status.
• Track and trace shipments to provide real-time updates to customers.
• Coordinate with warehouses, drivers, and logistics partners to ensure timely and accurate deliveries.
• Handle complaints, delays, or damaged goods professionally and efficiently
• Maintain accurate records of customer interactions and transactions
• Assist in scheduling pickups and deliveries.
• Use logistics software and systems to manage orders and update shipment statuses.

Benefits:

• Medical benefits
• Free online courses
• Referral bonuses
• Weekly Pay
• Direct Deposit

Requirements:

• Able to work overtime if required
• Active listening skills with a strong attention to detail;
• Service orientation - actively looking for ways to help people
• Resume/interview  Required
• Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Basic working knowledge of SAP (preferred)

Long term opportunity!