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Customer Service Rep - Warehouse

Woodridge, IL

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Description

ProLogistix is looking for a Customer Service Representative in a busy warehouse in Woodridge! 

Hours are 8am-4:30pm Monday-Friday

Responsibilities will include, but not be limited to the following:

• Process and input all customer orders-inbound and outbound

• Checking all orders for special requests

• Run stock reports to check for product status and availability

• Generate all related paperwork and necessary information required for customer work orders

• Posting Inventory records

• Coordinate with operations and transportation departments the expediting of any order as necessary

• Trace orders as required and notify customer of any activity concerning their merchandise

• Follow up with other departments to ensure that service standards are being met

• Generate accurate and timely billing and subsequent invoicing where needed

• Handle returned merchandise in an efficient manner

• Investigate and resolve inventory discrepancies

• Helps and assists the other office staff as necessary

• Oversees all paperwork associated with orders and maintain the corresponding files

• Maintain a current and accurate procedure book which details processing requirements for each account

• Answer phone calls and operate office equipment necessary to preform duties

• Greet visitors to office

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner

• Report customer feedback to the supervisor, including any signs of customer dissatisfaction

Job Requirements

Previous Customer Service Experience, preferably in a warehouse or manufacturing environment

MS Office experience including Excel

Excellent written and verbal communication skills

 

Not quite what you're looking for??? ProLogistix is a national staffing agency that will connect you with the perfect job. Our team will provide you with several different job opportunities. Apply today and pursue your new career with ProLogistix at one of their growing clients!

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