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Customer Service Rep

Orlando, FL

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Do you have excellent Customer Services Skills? Are you a Team Player and knows how to maintain good will and effectiveness with customers and staff?Do want to work with a great company located in the Orlando area?

This job might be the one you are looking for

Primary Duties:

  • Initiates outbound calls for customer orders.
  • Receives inquiries, orders and complaints from customers.
  • Investigates various sources for information and answers inquiries in writing or by phone,
  • Inputs all customer orders on assigned call sheets in to AS400 System
  • Copies and files invoices, accounts payable, credits, for immediate reference. Answers telephone in a courteous manner. Processes other computer operations, i.e.; credits, add-ons, etc. Possess the ability to multi-task in a fast paced environment, while remaining calm and focused. Informs Customer Service Manager of potential problems and important information. Stays current with memos and promotional updates. Maintains familiarity with product information including promotional items, new items and substitutes. Recommends products to customers. At least 5 years experience, 2 years experience in AS/400.

Job Requirements

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