Logistics is an industry that seems to have a lot of turnover, and every company would benefit significantly if it took a holistic look at why some employees stick around, while others leave quickly. The more that can be done to understand workers' motivation on this front, the more effectively you will be able to head off negative feelings about your company at the pass.
That, in turn, increases worker retention and helps ensure your logistics business continues to operate at a highly efficient level. The following steps should help you improve retention rates on an ongoing basis:
1) Do exit interviews/questionnaires
When people give their two weeks' notice, it's a good idea to make part of their final days on the job about understanding their reasons for moving on, according to Wonolo. Whether you have an exit interview in your office or you just ask them to fill out a comprehensive questionnaire about the decision, it could help steer you in the right direction as it relates to fixing the persistent problems.
2) Keep better records
Along similar lines, you might not even have to conduct an interview to know why some workers want to leave your company, Wonolo added. If you are keeping accurate records for both direct managers and the human resources department, keeping tabs on any possible conflicts the employee might feel negatively about, you can look back at what might have gone wrong, and try to create solutions for those issues.
3) Boost pay or benefits
This is perhaps the most straightforward answer to the question of improving worker retention, and it should never be overlooked, according to 6 River Systems. As employees build up service time with your business, they should receive regular raises, more flexibility in scheduling, more days off and so on. If they don't receive those regular benefit boosts — without having to directly ask for them — they may feel as though they are being taken for granted or even disrespected.
4) Help workers up the corporate ladder
In much the same vein as giving workers improved compensation over time, you would also be wise to make sure they have the option to keep moving up within your organization, 6 River Systems said. While some workers may be perfectly content to stay in a specific role for years, others may want opportunities for advancement; you should be prepared to give it to them.
5) See everyone as human
When you are able to set a company-wide standard of respect and trust with your employees, it becomes easier to keep people dialed in with what you're doing as an organization, according to Kane Logistics. Too many companies in this industry treat workers as replaceable and don't give them much or any slack to make mistakes or deviate from normal rules, even when they have a good reason to do so. Creating an atmosphere of mutual understanding will help your workers see themselves as something more than just another nameless cog in a machine.