Warehouse Customer Service Rep

Pataskala, OH

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Description

Job Title: Warehouse CSR
Location: New Albany, OH
Schedule: Part-Time | 3 Days per Week | 12-Hour Shifts AM and PM
Pay Rate: $20/hour

We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to join our distribution center team. In this vital role, you will support daily operations by providing responsive, accurate service to both internal teams and external clients. If you thrive in a high-energy environment and enjoy solving problems while keeping communication flowing, this is the opportunity for you.

Key Responsibilities:

Act as the primary point of contact for customer inquiries, status updates, and service requests
Monitor inbound and outbound shipments to ensure timely processing and delivery
Communicate order statuses, inventory issues, or delays to both customers and internal teams
Coordinate closely with warehouse teams to support on-time order fulfillment and resolution of exceptions
Investigate and resolve service issues such as discrepancies, delays, or damages
Maintain accurate customer records and documentation in the system
Generate and distribute reports as required
Ensure compliance with all customer-specific SOPs and Amazon-specific service metrics
Collaborate with team leads, supervisors, and operations staff to maintain service excellence

Why Join Us?

Benefits Available: Medical, Dental, Vision
Temp to hire!
Employee Discount through Working Advantage
No Screening Fees
Access to FREE online classes through Penn Foster
Referral Bonuses

Apply Now to Get Started!

High school diploma or equivalent required; associate degree preferred
1–3 years of experience in customer service, logistics, or warehousing
Strong written and verbal communication skills
Excellent organizational and problem-solving abilities
Proficiency in Microsoft Office (especially Excel, Outlook, and Word)
Experience with Warehouse Management Systems (WMS)
Ability to prioritize tasks and thrive under pressure in a time-sensitive environment
Team player with a commitment to service, accuracy, and professionalism