Job Opening: Customer Service Rep

ProLotistix is seeking an Experienced Customer Service Rep for our client in East Memphis

Must submit resume for client consideration

Shift Mon-Fri 7am-3:30pm + OT

Pay: $20/hr

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. You must have an outgoing, professional demeanor, excellent verbal and written communication skills, a

Your Responsibilities

• Examine records and inform customers of shipping dates,?anticipated delays, and any additional information needed 
• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly 
• Enter orders into an automated system 
• Compile, sort, and verify records for accuracy, file documents and reports 
• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included  
• Confer with various departments and carrier personnel to expedite or trace missing?or delayed shipments; compile statistics and prepare various reports 
• Sign in Drivers with the correct documentation  
• Gather and assess data and quantify results to ensure accurate and complete information 
• Create and provide internal and external distribution center reports 
• Provide back-up support for other departments when needed