Job Opening: Customer Service Rep

Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, obtain details of issues. Receive and respond to customer issues; interaction with other departments is crucial in helping to resolve issues. Resolve customers’ service or billing issues by performing activities such as issuing credits and pick-ups. Coordinate cross dock processing.

Customer Service Representative

Job Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service and support to both internal and external customers, handling inquiries, and resolving issues efficiently.

Key Responsibilities:

• Communicate with customers via telephone to provide information about products or services, process orders, and gather issue details.

• Receive and respond to customer concerns, working closely with other departments to facilitate resolutions.

• Address service or billing issues by performing necessary actions such as issuing credits and scheduling pick-ups.

• Coordinate cross-dock processing to ensure smooth operations and timely service.

Qualifications:

• Strong communication and problem-solving skills.

• Ability to work collaboratively with multiple departments.

• Experience in customer service or related roles is preferred.

• Proficiency in handling billing and service-related issues is a plus.