Job Opening: Call Center

Call Center Representative

Location: Santa Fe Springs, CA. 
Schedule: Tuesday-Saturday 7am-3:30pm
Pay: 20.00

Answer incoming calls and respond to customer inquiries in a professional and timely manner

Provide information on shipments, delivery schedules, and service updates

Assist with order tracking, billing questions, and issue resolution

Document all customer interactions in the system accurately

Collaborate with internal departments to resolve service issues

Meet performance metrics including call quality, response time, and customer satisfaction

High school diploma or GED required

1+ year of customer service or call center experience preferred

Strong communication and problem-solving skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to multitask in a fast-paced environment

Bilingual (English/Spanish) is a plus