Job Opening: Shipping Clerk

1st shift CSR in Aurora!

9 AM – 5:30 PM M-F Pay Rate: $22.50

• DUTIES AND RESPONSIBILITIES: The Customer Service Representative performs to the following tasks:
• Control and authority over all aspects of inventory and order management
• Handle all crisis resolutions
• Manage inventory control and quality assurance for customer products
• Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service 
• Provide timely feedback to customers regarding service failures or any other concerns 
• Exercise discretion in inventory situations to ensure orders are shipped complete
• Directs workflow of orders to Traffic and Operations Departments for timely shipment
• Address all customer issues and ensure effective and long-term problem resolution 
• Make decisions and dictate to Operations what priorities are and flow of work to be accomplished 
• Other duties as assigned.

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Illinois talent are also entitled to accrue and use paid time off. Additional benefits information can be found here: https://www.prologistix.com/employees/benefits/

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent customer service skills • Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions • Ability to calculate figures and amounts • Ability to interpret technical documents • Excellent verbal, written, and interpersonal communication skills • Ability to organize and manage multiple priorities • Ability to work in a team environment • Good computer skills (Microsoft Office operations) 

Warehouse Office experience a must (no call center or retail candidates)