Job Opening: Logistics Customer Service Representative

NOW HIRING CUSTOMER SERVICE REPRESENTATIVES! 
Immediate Openings in West Fort Worth!  
Day and Evening Shifts Available 
Starting at $20.00 and $21.50 an Hour! 

Help Clients and Companies while Growing Your CSR Career!  Remember the Best Jobs… Start with ProLogistix in Fort Worth!

Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!

Available Shifts and Hourly Pay Rates

• $20.00 an Hour, Days Working 6A to 5P Monday to Friday
• $21.50 an Hour, Evenings Working 2P to 10:30P Monday to Friday

Daily Customer Service Representatives aka CSRs Responsibilities:

• Act as the primary point of contact between customers and internal operations teams.
• Monitor and manage the maintenance ticket queue, ensuring all requests are tracked and resolved promptly.
• Track, report, and ensure compliance with SLAs and KPIs.
• Communicate status updates and resolution timelines to customers with clarity and professionalism.
• Collaborate with operations to escalate and resolve issues effectively.
• Maintain accurate records and documentation for all customer interactions and ticket activities.
• Identify trends and potential service gaps, providing feedback for continuous improvement.

ProLogistix Offers Customer Service Reps the following Benefits and more:

• Excellent hourly pay rate
• Weekly Pay every Friday on direct deposit or VISA pay card.
• Award Winning Mobile App for work status and pay stubs
• Medical & Dental insurance options
• Retirement Savings plan with match
• Free on-line learning Academy through Foster Penn
• Employee Assistance Program
• REFERRAL BONUSES – Refer-A-Friend
• Recognition programs
• Working Advantage Discount Program from movie tickets to automobiles and everything in between.  Help you get the MOST for your well earned dollar
• Discounted mobile phone plan from nation wide top provider
• Career and job counseling from our professional recruitment team

The ideal candidates thrives in a high-volume, fast-paced environment, excels in multitasking and prioritization, and has strong computer and customer relations skills.

Specific Qualifications for CSRs:

• 1 or more recent years of experience in Customer Service Representative receiving inbound and making outbound client calls in regards to shipments and updates.
• Strong computer proficiency, including CRM and ticketing systems.
• Excellent written and verbal communication skills.
• Proven ability to manage high volumes of requests in a fast-paced environment.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• High school diploma or equivalent required.
• Previous experience in a service, logistics, or operations coordination role is preferred and a HUGE PLUS!

Apply Now! Don’t miss the chance to find out why customer service professionals are 5 times more likely to want to work for EB than for the other guys.

Working for ProLogistix

If you’re looking for a job in logistics, warehousing or distribution, ProLogistix is the company for you! We’re part of the Employbridge nation’s largest industrial staffing company with 30 years in business. Meaning we have hundreds of open jobs with top employers nationwide. A company that treats you like family, we’re committed to providing equal opportunities to all and ensuring you have a healthy and safe work environment, fair pay and the tools to succeed and grow. This includes a personal recruiter assigned to you, FREE online training for associates who complete 80 work hours, on-time pay and other benefits.