Job Opening: Customer Service Specialist

Hire Dynamics is searching for a Warehouse Customer Service Specialist in Charlotte NC! 

Previous warehouse customer service required to be considered! 

Shift: Monday – Saturday 8 am – 5 pm

Pay: $30/hr.

Responsibilities:

• They answer incoming calls and troubleshoot any issues.
• They assist pilot stations and cartage agents.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments Assist and support Pilot stations and cartage agents Master outside customer applications.
• Follow published procedures and work instructions for accounts and bring modifications to management’s attention.
• Provide customers with quotes in a timely manner, as well as various routing options.
• Perform other duties as assigned.

Requirements:

• Freight experience is a plus
• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

EDUCATION: High School or equivalent required

EXPERIENCE: 4 years of customer service experience