Job Opening: CSR 2nd Shift

Job Title: Warehouse Customer Service Representative (CSR) Location: Bethlehem, PA Schedule:

• Sunday: 6:00 AM – 2:30 PM
• Monday – Thursday: 2:00 PM – 10:30 PM Employment Type: Full-time

Position Summary:

We are seeking a dependable and detail-oriented Warehouse Customer Service Representative (CSR) to join our dynamic team. The ideal candidate will play a vital role in ensuring smooth warehouse operations by supporting both internal logistics and external customer communications. If you thrive in a fast-paced environment and are passionate about providing excellent service, we want to hear from you.

Key Duties and Responsibilities:

• Provide professional and courteous communication with current and prospective customers.
• Interpret and follow written instructions, job aids, and standard logistics procedures.
• Collaborate with receiving and shipping departments to meet daily operational needs.
• Manage incoming and outgoing phone calls with clarity and professionalism.
• Prioritize and organize tasks to meet tight customer deadlines.
• Maintain accurate paperwork, records, and documentation.
• Operate effectively under pressure in a high-paced warehouse environment.
• Navigate the facility to obtain information and necessary approvals.
• Maintain a clean, safe, and organized work area.
• Adhere strictly to all safety guidelines and contribute to a safe working environment.
• Display a commitment to quality service and continuous process improvement.
• Complete all role-specific training and certifications as required.
• Show flexibility to support overtime, weekends, and business-critical needs.
• Perform other tasks and duties as assigned.

Skills and Experience:

• Preferred: Minimum 1 year of experience in warehousing, logistics, or a similar environment.
• Proficiency in computer usage and ERP systems; SAP experience is a plus.
• Familiarity with Warehouse Management Systems (WMS).
• Strong problem-solving skills with the ability to work independently.
• Effective time management and task prioritization skills.
• Keen attention to detail; ability to recognize small product markings or discrepancies.
• Bilingual (Spanish & English): Must be able to read, write, and speak both languages fluently.