Dispatcher

Irving, TX

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Description

We are seeking a detail-oriented and highly organized Dispatch & Customer Service Associate to join our team. In this role, you will be responsible for coordinating and tracking drivers, handling data entry, and ensuring excellent customer service. The ideal candidate can multitask across multiple computer screens, communicate effectively via email and phone, and thrive in a fast-paced logistics environment.

Key Responsibilities:

Dispatch and track drivers efficiently to ensure timely deliveries.
Perform data entry tasks accurately and timely.
Trace and monitor shipments, resolving any issues that arise.
Communicate with drivers and customers via email and phone.
Multitask effectively across multiple computer screens and programs.
Provide friendly and professional customer service at all times.
Assist with reporting, documentation, and other administrative tasks as needed.

Requirements:

Previous experience in dispatching, logistics, or transportation coordination.
Strong data entry and computer skills; able to navigate multiple systems simultaneously.
Excellent multitasking abilities and attention to detail.
Professional and friendly communication skills.
Ability to handle a fast-paced and dynamic work environment.
Customer service experience preferred.
High school diploma or equivalent required; additional relevant training a plus.