Job Opening: Customer Service Rep

Essential Functions: • Demonstrate competent skills with computer software programs such as MS Office, MS Word, MS Outlook, and MS Excel. • Demonstrate competent skills with the WMS system, UPS, FedEx, and USPS systems. • Must be well organized and efficient with order processing and receipt processing • Positive interaction with employees & customers • Demonstrate sound judgment when interacting with customers • Must be punctual and meet all deadlines. • Ability to handle fluctuating workload, prioritizing workload, and multi-tasking. • Demonstrate excellent math skills • Demonstrate excellent email writing skills. • Follow instructions and finish assignments before deadlines and cutoffs. • Perform all filing duties on a daily basis. • Maintains a clean, neat, and organized work area. • Follows written SOP process steps when performing their job. • Must be punctual and have a neat appearance. • Must show good judgment when handling situations that arise. • Be personable and professional. • Promotable to other positions in the company. • Safety: Respond to safety-related incidents in the capacity in which you are trained. • Other duties as assigned by Management

Essential Functions

• Demonstrate proficiency with computer software programs including MS Office (Word, Outlook, Excel).

• Competently use WMS systems as well as UPS, FedEx, and USPS platforms.

• Efficiently manage order processing and receipt processing.

• Maintain positive interactions with employees and customers.

• Exercise sound judgment when interacting with customers.

• Be punctual and consistently meet deadlines.

• Handle fluctuating workloads by prioritizing tasks and multi-tasking effectively.

• Apply strong math skills in daily responsibilities.

• Write clear, professional emails.

• Follow instructions and complete assignments before deadlines and cutoffs.

• Perform daily filing duties.

• Maintain a clean, neat, and organized work area.

• Adhere to written SOP process steps when performing tasks.

• Present a neat appearance and demonstrate punctuality.

• Show good judgment when handling unexpected situations.

• Be personable, professional, and a strong team player.

• Demonstrate potential for promotion to other positions within the company.

• Respond appropriately to safety-related incidents within the scope of training.

• Perform other duties as assigned by management.

? Qualifications

• Strong organizational skills with attention to detail.

• Ability to work independently and collaboratively.

• Excellent communication skills, both written and verbal.

• Professional demeanor and customer-focused attitude.

• Flexibility to adapt to changing priorities.