Job Opening: Claims Analyst

Claims Analyst

Pay Rate: $25.50/hour

Contract: 12 months (possible extension or conversion)

Schedule: On-site, Monday–Friday, 6:00 AM – 2:30 PM PST (OT may be required)

Location: Chino, CA

We’re looking for a Claims Analyst to join our clients team. This is a hands-on role on the floor, supporting investigations, resolving complaints, and driving customer satisfaction.

Key Responsibilities

• Investigate and resolve claims: Review customer complaints, identify root causes, and ensure timely resolution.

• Escalation management: Escalate unresolved issues to the appropriate entity and track progress until closure.

• Data analysis: Use Excel and other tools to analyze claim trends, identify recurring issues, and recommend corrective actions.

• Collaboration: Partner with cross-functional teams (quality, logistics, engineering) to contain, correct, and prevent customer-impacting problems.

• Process improvement: Work closely with continuous improvement engineers to update dashboards, track KPIs, and support ongoing projects.

• Customer advocacy: Act as the voice of the customer, ensuring feedback is shared with management and incorporated into improvement plans.

• Documentation: Maintain accurate records of claims, updates, and resolutions to support compliance and reporting requirements.

• Operational support: Assist with staging, reporting, and other floor-level tasks that contribute to overall efficiency.

Do not apply if you do not have the required experience.

If interested, send your resume to [email protected]

Qualifications

• Strong Excel skills and root cause analysis experience.

• 2–3 years of relevant experience preferred.

• Excellent communication, organization, and problem-solving abilities.

• Self-starter, motivated, and able to work independently or in a team.

• MS Office proficiency (Excel, PowerPoint).

• High School Diploma or GED