Job Opening: Customer Service Rep

The Client Service Specialist supports and strengthens client relationships by responding to inquiries, resolving issues, and ensuring seamless service delivery. This role requires excellent communication skills, problem-solving abilities, and a strong focus on client satisfaction. The position is key to maintaining quality standards, timely resolutions, and building trust with clients.

ESSENTIAL JOB FUNCTIONS

*Responds to client orders, service requests, invoice questions, and general inquiries.

*Investigates and resolves issues related to orders, delivery dates, billing, or service discrepancies.

*Manages client complaints by determining the root cause, identifying and explaining appropriate solutions, expediting corrections or adjustments, and following up to ensure successful resolution.

*Maintains accurate documentation of client interactions and resolutions in company systems.

*Provides proactive support to ensure client satisfaction and repeat business. OTHER SKILLS/ABILITIES

*Strong client service and relationship-building skills.

*Quality focus with attention to detail and accuracy.

*Effective problem-solving and conflict-resolution skills.

*Familiarity with freight forwarding and logistics processes preferred.

*Strong documentation and organizational skills.

*Active listening and clear communication abilities.

*Ability to multi-task and manage priorities in a fast-paced environment.