Warehouse Customer Service Agent (Expired)

Van Buren Township, MI

Apply Now

Description

Position Summary

As a Warehouse Customer Service Agent, you will play a key role in ensuring customer satisfaction by managing inquiries, resolving issues, and supporting warehouse operations. This position serves as the primary point of contact for customers and focuses on delivering exceptional service while building strong working relationships.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or in-person
Provide accurate information regarding order status, inventory availability, and shipping schedules
Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner
Collaborate with internal teams to address customer issues effectively
Assist customers with placing orders, tracking shipments, and processing returns or exchanges
Ensure orders are accurately entered into systems and fulfilled according to specifications
Maintain detailed and accurate records of customer interactions and transactions
Generate reports and summaries to track customer service metrics and performance
Identify root causes of recurring customer issues and help implement preventative solutions
Proactively address potential issues to ensure a seamless customer experience
Develop a strong understanding of warehouse services, capabilities, and offerings
Communicate customer feedback and insights to internal stakeholders for continuous improvement
Consistently strive to exceed customer expectations and enhance overall satisfaction

Education & Experience

Some college coursework or a degree in business administration, logistics, or a related field preferred
2–3 years of customer service experience, preferably in transportation, logistics, or warehousing
Experience with Warehouse Management Systems (WMS) and/or CRM software is a plus

Skills & Competencies

Strong interpersonal and written/verbal communication skills
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Strong problem-solving and conflict resolution skills
High attention to detail and accuracy in data entry and record keeping
Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

Experience in warehouse or logistics operations
Knowledge of transportation and supply chain management concepts
Customer service-related certification or training

Language & Computer Skills

Fluent in English (spoken and written)
Proficient with computer systems, including WMS, CRM, and standard business applications