Job Opening: Customer Support Specialist

As a Customer Service Specialist, you will act as the first line of support, managing critical interactions with drivers, dealers, and partners worldwide. You will be responsible for resolving complex issues related to products, shipments, and tracking while maintaining a high standard of service excellence. This role requires a blend of technical data proficiency and interpersonal communication to ensure seamless global operations. 

The schedule for this position is Monday- Friday; 8:00am – 5:00pm. 

Key Responsibilities

• Support Operations: Serve as the primary point of contact for solving customer, driver, and dealer inquiries regarding product specifications, shipment status, and real-time tracking.
• Data Analysis & Reporting: Utilize Microsoft Office 365, with a heavy emphasis on Excel and PowerBI, to analyze service data, track performance metrics, and provide actionable insights.
• Problem Resolution: Demonstrate strong office-based problem-solving skills to navigate logistical challenges and ensure timely delivery of services.
• System Management: Quickly learn and master internal systems to maintain accurate records and strengthen operational efficiency.
• Continuous Improvement: Take initiative to expand product and process knowledge, contributing to a culture of continuous learning and departmental growth.

Required Qualifications

• Technical Proficiency: Intermediate to advanced skills in Microsoft Office 365, specifically Excel (v-lookups, pivot tables) and PowerBI.
• Analytical Mindset: Strong acumen for system usage and data analysis to identify trends and resolve recurring issues.
• Communication: Exceptional verbal and written communication skills suitable for a diverse, global partner base.
• Work Ethic: Highly self-motivated with a proven ability to work independently while remaining a collaborative team player.
• Attention to Detail: Meticulous approach to tracking shipments and managing complex data sets.

Preferred Qualifications

• Experience in warehouse or logistics operations
• Knowledge of transportation and supply chain management concepts
• Customer service-related certification or training

Education & Experience:

• Some college coursework or a degree in business administration, logistics, or a related field preferred
• 2-3 years of customer service experience, preferably in transportation, logistics or warehousing
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerBI)

Apply Now!

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