Job Opening: Customer Solutions Specialist

Pay: – $20-$21 per hour (depending on experience)

Hours: 7:00am – 4:00pm

Job description:

Will need to perform all import logistics and operations tasks for our customers’ accounts to ensure the highest level of reliability and efficiency.

Key Responsibilities:

• Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up.
• Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
• Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations
• Maintain customers SOPs
• Manage and update all shipments milestone/ timelines for our EDI customers
• EDI operational knowledge is highly desirable, but not essential
• Support Management when requested to create reports for assigned customers
• Perform and maintain billing functions for assigned customers

Requirements :

• High achiever, self-driven with excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast-paced, changing environment
• Excellent analytical, critical thinking, and problem-solving skills
• Strong organizational skills and attention to detail
• Possess ability to build relationships with both internal and external teams
• Team player, flexible, hands-on with interpersonal skills and time management
• High School Diploma required
• Superior Customer Service skills with excellent telephone and email skills