Window Clerk

Van Buren Township, MI

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Description

Job Title: Window Clerk
Schedule: Monday–Friday, 7:00 AM – 4:30 PM
Pay Rate: $21.00/hour

Position Summary

We are seeking a dependable and customer-focused Window Clerk to serve as the primary point of contact between customers and warehouse operations. In this role, you will manage customer inquiries, resolve issues, and support daily warehouse activities to ensure a smooth and positive customer experience. This position plays a critical role in maintaining strong customer relationships and operational accuracy.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or in person
Provide accurate information regarding order status, inventory availability, and shipping schedules
Investigate and resolve customer complaints, discrepancies, and concerns in a timely manner
Collaborate with internal warehouse and operations teams to resolve issues effectively
Assist customers with placing orders, tracking shipments, and processing returns or exchanges
Ensure orders are accurately entered into systems and fulfilled according to specifications
Maintain detailed and accurate records of customer interactions and transactions
Generate reports and summaries to track customer service metrics and performance
Identify recurring customer issues and assist in implementing preventative solutions
Proactively address potential issues to ensure a seamless customer experience
Develop a strong understanding of warehouse services, capabilities, and operations
Communicate customer feedback to internal stakeholders for continuous improvement
Consistently strive to exceed customer expectations

Education & Experience

Some college coursework or a degree in business administration, logistics, or a related field preferred
2–3 years of customer service experience, preferably in transportation, logistics, or warehousing
Experience with Warehouse Management Systems (WMS) and/or CRM software is a plus

Skills & Competencies

Strong verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced environment
Strong problem-solving and conflict resolution skills
High attention to detail and accuracy in data entry and record keeping
Proficient with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

Experience in warehouse or logistics operations
Knowledge of transportation and supply chain concepts
Customer service-related certification or training

Language & Computer Skills

Fluent in English (spoken and written)
Proficient with computer systems, including WMS, CRM, and standard business applications