Job Opening: Customer Service Representative

Now Hiring a 1st shift Customer Service Rep/Account Manager

Payrate: $18 hour- $19hr and up Based on Experience  

Job Duties:

• Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes.
• Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests / orders.
• Run stock reports to check for product status and availability, as well as, post applicable Inventory records.
• Trace orders as required and notify customers of any activity concerning their merchandise.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner
• Generate accurate and timely billing and subsequent invoicing where needed.
• Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction.