Job Opening: Customer Service Rep/Dispatcher

Customer Service Rep/Dispatcher – Denver, CO

Monday–Friday Schedule | Temp to Hire Opportunity | Grow Your Skills

Pay and Schedule

• Pay: $21-$22/hr
• Location: Aurora, CO
• Schedule: Monday–Friday flexible start time 6am or 7am. 8 hour shift.

Job Summary

We’re seeking a Customer Service Associate to handle inbound/outbound calls, respond to customer inquiries, update shipment information, and support local dispatching. Ideal for someone who thrives in a fast-paced logistics environment. Dispatch experience preferred (not required).

Responsibilities

• Answer incoming calls and provide high-quality customer service.
• Respond to customer emails within required timelines.
• Make outbound calls to follow up on shipments and resolve issues.
• Track, trace, enter, and update shipment details.
• Support network stations and cartage agents.
• Learn and master external customer applications.
• Follow all account procedures and work instructions.
• Assist lead with daily operational tasks.
• Perform additional duties as assigned.

Requirements

• Data entry experience.
• Experience handling inbound/outbound customer calls.
• Proficiency in Microsoft Office / MS365.
• Dispatch experience preferred — especially knowledge of the Denver metro area.
• Strong multitasking, communication, and customer-service skills.