Job Opening: Bilingual Customer Service Specialist

Fortune 500 Company, seeking a highly skilled Bilingual Customer Service Specialist to perform the following job requirements to ensure the proper and timely movement of freight and information, while providing an exceptional customer service.

Responsibilities:

• Ensure a smooth and timely process flow regarding the customer dedicated department;
• Timely response on emails from customers, suppliers, carriers and our internal network.
• Accurate and timely data entry into the operational system.
• Provide report statuses/updates internally and to the customers.
• Ensure that customer’s freight are delivered on timely base.
• Ensure documents are timely sent to customers and internal teams
• Ensure accurate and timely client and vendors billing;
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards;
• To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to our government regulations;
• Fully understand the SOP processes flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
• Ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP);
• Meet KPI standards, as per the company’s procedures/customs requirements;