Job Opening: Customer Support Tech

Customer Product Support Technician

Location: Bloomington, MN
Shift: 1st Shift
Schedule: Monday–Friday, 8:30 a.m. – 5:00 p.m.
Pay Rate: $23–$27 per hour

Job Description

The Customer Product Support Technician provides technical support for multi-sensory wellness equipment. This role supports customers primarily by phone and email, diagnosing product issues, guiding troubleshooting procedures, and ensuring timely and accurate resolutions.

The ideal candidate has strong electrical and electronics troubleshooting skills, hands-on technical experience, and the ability to communicate technical information clearly. This position is essential to maintaining product performance, customer satisfaction, and overall service quality.

Duties and Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems (HubSpot).
• Diagnose and resolve issues involving electrical systems, electronic components, electromechanical assemblies, and integrated controls.
• Guide customers through troubleshooting steps to resolve equipment issues.
• Log, track, and manage service tickets through resolution.
• Maintain accurate service documentation, repair notes, and customer records in HubSpot and Sage 100.
• Perform product repairs, electrical testing, component replacement, calibration, and occasional on-site service as needed.
• Interpret wiring diagrams, schematics, and technical manuals.
• Monitor open service tickets and follow up with customers to confirm resolution.
• Collaborate with engineering, production, and quality teams to address product issues and support continuous improvement.
• Assist in developing troubleshooting guides, FAQs, and technical documentation.

#NowHiring

Required Skills and Qualifications

• Strong knowledge of electrical systems, electronics, and technical diagnostics.
• Experience troubleshooting hardware, integrated systems, and electronic components.
• Strong analytical, problem-solving, and organizational skills.
• Ability to clearly explain technical concepts to non-technical customers.
• Experience using CRM or ERP systems for service management (HubSpot or Sage 100 preferred).
• Proficiency with Microsoft Office applications.