Livonia, Michigan

Position Summary

The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer experience. This position coordinates the full lifecycle of sea export operations, supports customers with proactive communication, handles documentation, and ensures compliance with global logistics standards.

Key Responsibilities

• Coordinate the complete export shipment process, including booking, pick-up/inland transport arrangements, and routing.
• Prepare and manage all export documentation such as Bills of Lading, Certificates of Origin, export declarations (AES), and commercial documents.
• Update shipment statuses, ensure accurate data entry, and maintain high data quality throughout the shipment lifecycle.
• Track and trace shipments, ensuring timely delivery and resolving issues as necessary.
• Maintain up-to-date Standard Operating Procedures (SOPs), customer profiles, rates, and routing preferences.

Qualifications & Skills

• 2–5 years of experience in sea freight export logistics or freight forwarding.
• Strong understanding of international shipping procedures, export compliance, and INCOTERMS.
• Familiarity with export documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin.
• Basic to intermediate knowledge of U.S. regulatory frameworks (FAA, FMC, EAR, Hazmat).

Job Requirements: