Job Opening: Desktop Support Technician – IT

Prologistix is looking for an experienced Help Desk IT Tech

Work location is in McDonough, GA. 

Shift is Tuesday – Friday 11 a.m. – 7:30 p.m. & Saturday 9 a.m. – 5:30 p.m., occasional after hours support

Pay is $26/hr.

Duties include but are not limited to:

• Providing Level 2 support to our client base (Corp/Distribution Center) using our ticketing system (Zendesk)
• Helping to identify and proactively solve problems
• Ensuring all pending support tickets are addressed or escalated as necessary
• User account management functions such as password resets, and accessing account login problems
• Hardware Support – Investigate hardware-related issues, such as malfunctioning keyboards, mice, monitors, or printers
• Support various meetings/company events with audio- visual needs, including set up and in-meeting support
• Manage and maintain computer hardware inventory at assigned location
• Collaborate with other IT team members to resolve complex issues or implement IT projects
• Document all support activities, including issue descriptions, resolutions, and any equipment changes
• Troubleshoot network connectivity problems, both wired and wireless
• Maintaining inventory for handheld devices such as Windows CE or Android RF scanners
• Familiarity using a purchasing system such as SAP
• Excellent task and time-management skills
• Very strong analytical approach to problem solving and solution development
• Other duties as assigned 

If you have Help Desk & IT experience please send your resume to [email protected] and a recruiter will reach out to you to discuss the position. 

Great attendance, attitude, and work ethic needed. 

Strong working knowledge of client technologies, such as:

• Windows 10, Mac OSX
• Mobile Device iOS and Management
• Microsoft Office Suite, including MS Teams
• LAN/Wireless LAN and various communication technologies
• Active Directory Provide Executive Level support when needed (Windows/Mac)