Job Opening: Warehouse Customer Service Clerk

Job Title: Warehouse Customer Service Clerk – Domestic Operations

Pay Rate: Based on experience.

Shifts Available:

• 3:00pm – 12:00am Monday-Friday plus overtime
• 6:00am – 3:00pm Tuesday-Saturday plus overtime
• 6:00am – 3:00pm Sunday-Thursday plus overtime

Job Description: The Domestic Operations Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. 

Tasks to Perform:

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly 
• Route freight shipments across multiple transportation modes and services based upon client requests 
• Proactively communicate with clients regarding status of freight 
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates 
• Assist local sales and domestic offices with air/ground freight issues 
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated 
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed 
• Ensure paperwork, labeling and scanning for accuracy 
• Understand the requirements/expectations of handling shipments of consequence
• NFO, high-value, date/time specific, etc.   
• Responsible for processing monthly inventory 
• All other duties as the business deems necessary 

Perks:

• Benefits Available: Medical, Dental, Vision
• Holiday Pay
• Referral Bonuses
• Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy
• Employee Discounts, including AT&T and Verizon Wireless

Skills We Hope to See:

• High school diploma or equivalent
• 0-3 Years Freight Forwarding experience required, 3 -5 years preferred
• Customer Service in a warehouse or distribution center
• Basic math & geography skills
• SAP, AS400 experience is preferred. 
• Microsoft Office experience