Job Opening: Wave Planner GEHC

The Customer Service Representative/WavePlanner is crucial role in conducting all GXP & Pharma Regulatory aspects of Operations within our client's assigned business project portfolio and our internal Pharma & Healthcare policies and procedures. We are looking for a front-runner with experience in Pharma Care. The normal operating hours are M-F (see above hours). This may involve working some weekends periodically. The Customer Service Representative/WavePlanner must have experience in a Pharma/Cold Chain environment. This position reports to the Operation’s Manager. This role is a crucial role in conducting all GXP & Pharma Regulatory aspects.

To do well in this role you need to perform the following:

• Perform administrative tasks for area or shift

• Maintain filing systems and documents per Standard Operating Procedure (SOP)

• Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims

• Coordinate processing of export orders in the AES system.

• Using the WMS system, update area or shift metrics as needed

• Additional duties as assigned, overtime as needed

• Secondary support of local team as needed