Job Opening: Distribution Customer Service Representative

Distribution Customer Service Representative

Location: Chino, CA

Duration of assignment: temp to hire

Pay: $19/hr

Schedule: M–F 7am-3:30pm + Overtime

We’re seeking a detail-oriented Customer Service Representative to support distribution operations. This role handles customer inquiries, processes orders, prepares shipping documents, and coordinates with internal departments to ensure accurate and timely service.

Responsibilities:

• Respond to customer inquiries, complaints, and order questions

• Process customer orders and verify product availability

• Prepare paperwork for shipments and work orders

• Coordinate last-minute shipping needs with Operations/Traffic

• Verify invoices and maintain order files

• Provide shipment tracking and maintain damage/back-order logs

• Communicate customer feedback to management

• Serve as liaison between warehouse, office, and customers

Requirements:

• HS diploma or equivalent

• Strong computer skills (MS Office, typing, 10-key)

• Experience with UPS/FedEx shipping systems

• Excellent communication and customer service skills

• Ability to work in varying facility conditions and extended hours as needed