Administrative Assistant

Scheduled : Monday to Friday starting at 8am

We are a growing construction company specializing in the manufacturing and installation of prefabricated wall systems. We are committed to delivering quality products, exceptional service, and innovative solutions to our clients. We are seeking a reliable, organized, and customer-focused Administrative Assistant to support our daily operations and provide outstanding customer service.

Position Summary

The Administrative Assistant serves as a key point of contact for customers, vendors, and internal teams. This role is responsible for handling administrative tasks, coordinating communications, maintaining records, and ensuring a professional and positive customer experience.

Key Responsibilities

Customer Service

• Answer incoming phone calls and respond to emails professionally and efficiently.
• Assist customers with inquiries regarding products, orders, project schedules, and deliveries.
• Maintain positive relationships with customers, vendors, and subcontractors.
• Resolve customer concerns and escalate issues when necessary.

Administrative Support

• Perform data entry and maintain accurate customer and project records.
• Prepare and process correspondence, reports, purchase orders, invoices, and other documents.
• Schedule appointments, meetings, and project-related activities.
• Organize and maintain electronic and paper filing systems.
• Assist with project documentation and contract management.

Office Coordination

• Support project managers, estimators, and leadership teams with administrative tasks.
• Coordinate communications between departments and clients.
• Track project updates and ensure information is properly documented.
• Order and maintain office supplies as needed.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or additional administrative training preferred.
• Minimum 2 years of administrative or office support experience.
• Strong customer service experience required.
• Construction, manufacturing, or prefabricated wall industry experience is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to work independently and in a fast-paced environment.

Preferred Skills

• Experience working with construction-related documents and project schedules.
• Ability to prioritize multiple tasks and meet deadlines.
• Professional phone etiquette and customer-focused attitude.
• Strong attention to detail and problem-solving skills.