Job Opening: Admin-CSR
Description
Warehouse in Irving Hiring!!
Pay rate: $20.00-22.00 hr
Schedules:
- AM Shift = 6am-3pm (M-F; W-Sa; Su-Th)
- AM Shift = 8am-5pm (M-F; W-Sa; Su-Th)
- PM Shift = 1pm – 10pm (M-F; Su-Th)
- Weekend 4X10 7am-6pm Thur – Sun
- Weekend 8am-5pm Wed – Sun
Warehouse Customer Service Job Description
A Warehouse Customer Service Representative serves as the communication link between customers, warehouse operations, shipping carriers, and internal teams to ensure orders are processed accurately and delivered on time.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Process customer orders, returns, and exchanges.
- Track shipments and provide delivery updates.
- Resolve issues related to lost, damaged, or delayed shipments.
- Coordinate with warehouse staff to ensure accurate order fulfillment.
- Maintain customer records and order information in company systems.
- Prepare shipping documents, invoices, and reports.
- Monitor inventory levels and assist with stock inquiries.
- Schedule pickups and deliveries with carriers.
- Ensure customer satisfaction through timely problem resolution.
Required Skills
- Strong customer service and communication skills.
- Data entry and computer proficiency.
- Experience with warehouse management systems (WMS) and Microsoft Office.
- Attention to detail and accuracy.
- Problem-solving and conflict-resolution skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of shipping and logistics processes.