Customer Service Rep

Romulus, MI

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Description

Customer Service Representative – Operations Support

Hours: 8:30 AM – 5:00 PM

Pay Rate: $19.00 per hour

Position Overview

This role provides customer support through phone and email, manages shipment updates, and assists internal and external partners. It requires strong communication, multitasking, and attention to detail.

Key Responsibilities

Answer incoming calls and deliver excellent customer service
Respond to customer inquiries via email
Make outbound calls to follow up on shipment status and resolve issues
Track, trace, enter, and update shipments
Support stations and cartage agents
Use and master outside customer applications
Follow established procedures and identify needed updates
Perform additional duties as assigned

Required Skills & Competencies

Strong oral and written communication
Effective problem-solving abilities
Technological aptitude with online tools
Ability to multitask
Excellent organizational skills and attention to detail

Education & Experience

High School Diploma or equivalent
Minimum 1 year of customer service experience

Physical Requirements

Primarily an office-based clerical role with frequent sitting and occasional standing, walking, bending, and reaching. Extensive phone and computer use required. Remote work may occur at times.

Work Environment

Responsibilities may shift based on business needs, including coverage for absences or peak periods. Some exposure to ambient weather conditions may occur depending on operational requirements.