Job Opening: Bilingual Customer Service Representative DST

Major Duties and Responsibilities:Ensure a smooth and timely process flow regarding the customer dedicated department;Accurate and timely data entry into the operational system;Track and trace of all air Import files and report the status/updates internally and to the customers;Ensure that customer’s freight are delivered on timely base;Ensure documents are timely sent to customer or broker for customs purposes;Ensure accurate and timely client and vendors billing;To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards;Consistently work on maintaining good understanding, communication and relationship with our customers, airlines, trucking companies and others;To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to our government regulations;Fully understand the air import process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;Ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP);Meet KPI standards, as per the company’s procedures/customs requirements;Timely response on emails from customers, suppliers, carriers and our internal network.