Job Opening: Bilingual Customer Service Representative

Join a fast-paced global logistics team where every shipment matters!

We are seeking a detail-oriented and customer-focused Bilingual Customer Service Representative to manage international air import shipments from arrival to final delivery.

Key Responsibilities

• Manage air import shipments from origin to final delivery, ensuring a seamless and timely process flow.
• Accurately enter and maintain shipment data within company operational systems.
• Monitor, track, and trace air import shipments while providing proactive status updates to customers and internal stakeholders.
• Coordinate timely freight delivery and ensure all customer requirements and service commitments are met.
• Prepare and distribute import documentation to customers and customs brokers to facilitate customs Process customer and vendor billing accurately and efficiently.
• Meet established Key Performance Indicators (KPIs) and service standards.
• Respond promptly and professionally to customer, supplier, carrier, and internal network communications.

Required Skills

• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Experience in air import operations, freight forwarding, logistics, or supply chain preferred
• Knowledge of customs procedures and import documentation is a plus
• Strong computer and data-entry skills