Sort Center Operations Coordinator

Pay: $33.65/hr

Multiple Shifts Available

• Monday-Thursday: 6:00 AM – 4:30 PM
• Monday-Thursday: 5:00 PM – 3:30 AM
• Friday-Sunday: 5:00 AM – 5:30 PM
• Friday-Sunday: 5:30 PM – 6:00 AM

Position Summary

The Sort Center Operations Coordinator is responsible for overseeing real-time freight flow and execution within a high-volume sortation environment. This role focuses on operational control, throughput optimization, performance monitoring, and exception management to ensure freight moves efficiently through inbound, sortation, and outbound processes.

The ideal candidate possesses strong analytical skills, operational awareness, and experience working in fast-paced logistics, transportation, cross-dock, or distribution environments. Success in this role requires the ability to identify constraints, make data-driven decisions, and coordinate operational execution to maintain service level performance.

Key Responsibilities

• Monitor and manage freight movement across inbound, sortation, staging, and outbound operations.
• Analyze real-time operational data to optimize throughput and maintain workflow efficiency.
• Identify and resolve bottlenecks, capacity constraints, and process disruptions impacting performance.
• Monitor trailer status, backlog levels, dwell times, scan compliance, and departure schedules.
• Coordinate operational priorities to support service commitments and network performance goals.
• Investigate shipment exceptions, misroutes, and inventory discrepancies and implement corrective actions.
• Ensure alignment between system-generated work queues and floor execution.
• Track and report key operational metrics including throughput, productivity, accuracy, and on-time departures.
• Escalate critical operational risks and support recovery plans to minimize service impact.
• Maintain accurate documentation of operational events, exceptions, and corrective actions.
• Support continuous improvement initiatives focused on process standardization, efficiency, and quality.

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience in logistics, distribution, warehouse, transportation, cross-dock, parcel, or sort center operations.
• Experience working in a high-volume, KPI-driven environment.
• Strong understanding of freight flow, dock operations, and outbound transportation processes.
• Proficiency with Microsoft Excel and operational reporting tools.
• Ability to analyze data, prioritize workload, and make decisions in real time.
• Strong communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or sortation software platforms.
• Experience in 3PL, 4PL, e-commerce, parcel, or transportation operations.
• Knowledge of root cause analysis and process improvement methodologies.
• Familiarity with Lean, Six Sigma, or continuous improvement practices.
• Experience managing peak volume and time-critical operations.

Technical Competencies

• Real-Time Operations Control
• Freight Flow Management
• Sortation & Cross-Dock Operations
• Throughput Optimization
• WMS/TMS Utilization
• KPI Analysis & Performance Reporting
• Exception Management
• Capacity Planning
• Operational Troubleshooting
• Process Improvement
• Service Level Management
• Root Cause Analysis

If you have experience managing operational performance, resolving complex logistics challenges, and driving execution within a fast-paced distribution environment, we encourage you to apply.