Job Title: Packaging Dock Customer Service Representative (CSR)

Position Summary

The Packaging Dock Customer Service Representative (CSR) is responsible for coordinating daily dock operations to ensure the efficient flow of inbound and outbound shipments. This role serves as the primary point of contact for drivers, warehouse personnel, and internal teams by managing appointment scheduling, driver check-in and check-out processes, and shipping and receiving documentation. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced warehouse environment while actively moving throughout the dock to support operations.