Job Opening: Customer Service – Weekend 1st Shift
Description
Customer Service Associate
Shift: Weekend 1st Shift (Fri-Sun – 7am-7pm)
Pay: $22.50/hr
Responsibilities:
- Answers inbound and places outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
- Takes care of somewhat complex customer inquiries and problems and non-routine matters.
- Assists warehouse/forklift teams with coordinating and staging customer loads.
- Check in drivers (Inbound/Outbound Trucks).
- Process BOL.
- Schedules deliveries and pick up.
Qualifications
- High school diploma, GED, or equivalent experience.
- Minimum of 1–2 years of customer service experience, preferably in a warehouse, logistics, distribution, or manufacturing environment.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and data entry systems.
Core Skills & Competencies
- Strong verbal and written communication skills to clear up client issues over the phone and via email.
- Ability to troubleshoot order discrepancies, shipping delays, and inventory issues calmly and efficiently.
- Excellent time-management skills to handle high call volumes while accurately tracking paperwork.
- Comfort working in a fast-paced, multi-tasking warehouse environment where priorities shift quickly.
- Ability to collaborate seamlessly with warehouse floor staff, shipping teams, and inventory managers.
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