Job Opening: Customer Service Rep

Now Hiring!

 

Customer Service Representative

 

Monday – Friday | 8:30 AM – 5:00 PM

$18.50 per hour

 

Summary

 

We are seeking a Customer Service Representative to support daily customer and business partner communications. This position is responsible for handling customer inquiries, resolving issues, coordinating delivery schedules, and ensuring accurate order processing in a fast-paced logistics environment.

 

The ideal candidate is organized, professional, and customer-focused with strong communication skills and the ability to manage multiple tasks while delivering excellent service.

 

Job Responsibilities

 

• Assist customers and business partners via phone and email

• Handle customer concerns and complaints in a professional and courteous manner

• Diagnose, assess, and resolve customer issues efficiently

• Coordinate inbound and outbound delivery schedules

• Audit pick tickets and verify shipping label accuracy

• Process delivery order changes, updates, and cancellations

• Maintain accurate records and documentation

• Communicate effectively with internal teams to ensure customer satisfaction

• Prioritize multiple tasks while meeting deadlines

• Support daily logistics and administrative operations

 

Job Requirements

 

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook

• Strong verbal and written communication skills

• Excellent customer service and problem-solving abilities

• Ability to multitask in a fast-paced environment

• Strong organizational and time management skills

• Ability to work independently and as part of a team

• Professional demeanor when interacting with customers and business partners

 

Preferred Qualifications

 

• High school diploma or equivalent

• Minimum of 1 year of related customer service experience

• Call center experience preferred

• Experience in logistics, transportation, or warehouse operations is a plus

• Ability to remain calm under pressure while exceeding customer expectations

 

Work Environment

 

• Office environment within a logistics and distribution setting

• Frequent interaction with customers, carriers, and internal departments

• Fast-paced atmosphere requiring attention to detail and accuracy

• Team-oriented workplace with opportunities for growth

 

Benefits

 

• Weekly pay

• Competitive compensation

• Full-time schedule

• Professional work environment

• On-the-job training

• Career advancement opportunities

• Health benefits package

• Retirement savings plan opportunities