Job Opening: Customer Service Rep

Now Hiring!

 

Customer Service Representative

Monday – Friday | 12:00 PM – 8:30 PM

 

Training Requirement:

• May be required to train on the day shift for the first few weeks before transitioning to the afternoon schedule

 

Summary

 

We are seeking a Customer Service Representative to provide exceptional support to customers and business partners in a fast-paced logistics environment. This position is responsible for handling customer inquiries, resolving issues, monitoring delivery activity, and ensuring accurate order processing.

 

The ideal candidate is organized, professional, and customer-focused with strong communication skills and the ability to manage multiple tasks while delivering outstanding service.

 

Job Responsibilities

 

• Assist customers and business partners via phone and email

• Handle customer concerns and complaints in a calm and professional manner

• Diagnose, assess, and resolve customer issues efficiently

• Monitor the progress of delivery routes and provide updates as needed

• Scan haul-away pods and verify required stamps and documentation

• Process delivery order changes, updates, and cancellations

• Maintain accurate records and documentation

• Communicate effectively with internal teams, drivers, and customers

• Prioritize multiple tasks while meeting deadlines

• Support daily logistics and customer service operations

 

Job Requirements

 

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook

• Strong verbal and written communication skills

• Excellent customer service and problem-solving abilities

• Ability to multitask in a fast-paced environment

• Strong organizational and time management skills

• Ability to work independently and as part