Job Opening: Customer Service Representative – Transportation & Logistics
Description
Provide excellent customer service and respond to customer questions and requestsProcess customer orders and enter accurate information into the Transportation Management System (TMS)Communicate order details and updates with customers and the dispatch teamTrack shipments, pickups, deliveries, and container activityMonitor orders and proactively communicate delays or changesAssist with terminal appointments, container availability, and empty returnsResearch and help resolve customer and shipment issuesMaintain accurate records and documentationHandle a high volume of emails, phone calls, and customer requestsWork closely with dispatch and operations to keep shipments moving and customers informed
2 Years ustomer service experience in a fast-paced environment Transportation, trucking, logistics, port drayage, or intermodal experience is preferred Familiarity with the Ports of Los Angeles/Long Beach and marine terminal operations is a plus