Job Opening: Window Clerk/ Customer Service Representative

Customer Service Representative / Window Clerk

1st Shift: 7:00 AM – 3:30 PM or 7:30 AM – 4:00PM

Responsibilities:

• Respond to customer and carrier inquiries regarding shipment status, delivery schedules, product issues, missed pickups, and damage claims.
• Process export orders, prepare shipping documentation, labels, and compliance paperwork.
• Process product returns in the Warehouse Management System (WMS) and maintain accurate records.
• Perform administrative tasks including data entry, record keeping, filing, and document management.
• Maintain physical and electronic filing systems in accordance with company procedures.
• Manage pallet inventory, including ordering CHEP and white wood pallets, reconciling counts, and researching discrepancies.
• Update warehouse and operational metrics within the WMS.
• Generate reports and assist with tracking performance metrics.
• Communicate effectively with warehouse, transportation, inventory, and customer service teams to support daily operations and resolve issues.

Qualifications·      

• Forklift experience.·     
• Ability to lift, move, and carry products throughout the shift.·     
• Comfortable standing, walking, bending, and performing repetitive tasks for extended periods.·      
• Strong attention to detail & accuracy.·   
•  Ability to work independently and as part of a team in a fast-paced environment.

Qualifications·      

• Forklift experience.·     
• Ability to lift, move, and carry products throughout the shift.·     
• Comfortable standing, walking, bending, and performing repetitive tasks for extended periods.·      
• Strong attention to detail & accuracy.·   
•  Ability to work independently and as part of a team in a fast-paced environment.