Job Opening: Urgent – LOCAL SUPER USER (REPLACE D. WHITE) RESUMES REQUIRED

Prologistix is seeking an Skilled IT Super User for our Client in Memphis and Byhalia area

Must have 3+yrs Technical Support and Troubleshooting experience

Position Summary: The IT Warehouse Operations Support Specialist provides enterprise-level technical support for Hunter Fan and its partners, focusing on daily warehouse operations. This dynamic role involves troubleshooting system issues, assisting with technical configurations, improving workflows, and supporting process documentation and training. The position requires collaboration with technical teams and management to enhance operational efficiency and customer service quality. 

Key Responsibilities: Technical Support & Troubleshooting • Resolve problems in response to customer/system-reported incidents via trouble tickets. • Handle complex tasks escalated from support engineers. • Prepare error diagnostics and detailed problem descriptions for escalation. • Collaborate with IT departments on development activities and technical improvement projects. • Support IT departments with system testing • Mentor support systems (RF, WMS jobs, workflows). • Support operational workflow by assisting team members and troubleshooting issues Process Improvement • Analyze and redesign workflows to improve service quality. • Establish and communicate service metrics; monitor and implement changes.

IT Technical Support