Job Opening: Customer Service Rep

3PL warehouse in Dallas is now hiring a Customer Service Specialist to provide high quality service to customers by resolving issues, processing orders, and delivering accurate information in a timely and professional manner

Monday – Friday

8:00 am – 5:00 pm

$18.00/hr -$20.00/hr depending on experience

Serve as the first point of contact for customer inquiries via phone, email, and chat

Process customer orders, returns, and exchanges accurately in the system

Resolve product or service problems by clarifying customer complaints and determining the best solution

Communicate clearly and effectively with internal departments such as warehouse

Follow up to ensure resolution and customer satisfaction

Handle escalated issues or complaints with professionalism 

• High school diploma or GED required; Associate’s or Bachelor's degree preferred
• Minimum 2 years of customer service experience, preferably in a call center or logistics environment
• Strong verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook); experience with a warehouse management system.
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a team
• Ability to pass a background check