Job Opening: Customer Service Rep
Description
Job Title: Customer Service Rep
Hours: 2:30pm-11pm M-F
Job Description:
- Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
- Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
- Manage customer information using Warehouse Management System and Microsoft Office tools
- Monitor damaged and/or on-hold product, notify vendors and work with OFRs
- Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, relationship building and working to accomplish win-win outcomes
- Research, resolve and communicate customer, inventory, order and inbounds discrepancies
- Complete daily and/or monthly customer reporting documentation
- High School Diploma or GED
- Ability to work in a faced paced environment,
- Resume and Interview required
- MS word, Excel & Outlook experience