Paramount, California

We are seeking a Warehouse Customer Service Representative in the City of Compton.

Responsibilities:

• Assist customers with inquiries, including tracing shipments, rates quotes, tariff discrepancies and billing/invoicing questions.
• Post and process billing of accessorial services for all shipments in a timely manner to ensure accurate reporting to customers.
• Prioritize workload based on shipping dates and services required.
• Ability to multi-task and maintain poise in a fast-paced environment.
• Ensure all shipments are scheduled properly and orders ship as scheduled/required.
• Process over, short and damaged freight and related documentation for customer resolution.
• Effectively communicate with customers, staff and upper management.
• Have a firm understanding of all billing requirements for customer base.
• Scan/file all paperwork to Customers/Consignees as needed/required.
• Maintain a file on each customer with specific requirements/needs and update as changes occur.