Job Opening: Specialist Clerical

Dispute Analyst investigates and resolves issues involving financial transactions, such as chargebacks, billing errors, and customer complaints. Their core responsibilities would include reviewing transaction data, communicating with stakeholders, and documenting case outcomes to ensure accurate and compliant dispute resolution.Key Responsibilities•       Analyze transaction data and compile accurate evidence to support dispute cases.•       Communicate with internal and external stakeholders to ensure all case information is fully documented and compliant with required guidelines.•       Partner with cross-functional teams to minimize financial risk and strengthen customer relationships.•       Review and assess customer-issued fines, penalties, chargebacks, and compliance violations.•       Determine root causes by evaluating system data, shipment records, WMS/TMS logs, and internal communications.•       Prepare and submit well-supported rebuttals with complete and accurate documentation.•       Track and manage all dispute deadlines to ensure timely submissions.•       Monitor dispute outcomes and escalate unresolved issues when necessary.•       Gather and verify required evidence, including BOLs, PODs, timestamps, photos, screenshots, and internal notes.•        Maintain organized and accurate documentation for all claims and rebuttals.