Job Opening: Customer Service Rep

Customer Service Representative Needed in the West Side of El Paso

Pay Rate: $14-$16/hr depending on experience

Shift: 8:00AM-5:00PM  Monday – Friday *Must be available for overtime if needed

Weekly Pay

Holiday Pay

Medical/Vision/Dental

Job Description:

· Provides support with miscellaneous projects, filing and research paperwork associated with orders and maintain the corresponding files.

· Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.

· Maintains excellent working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts. Etc. in a courteous and efficient manner.

· Report’s customer feedback to management, including any signs of customer dissatisfaction.

· Acts as liaison between the warehouse and the customer in administration of accounts and between the office and the customer regarding invoicing and credit changes.

· Ensure accurate and timely data entry into our operational system

· Track and Trace files and reporting

· Ensure arrival notices are communicated to customers

· Interact with our customers in arranging their international shipments, meeting customer service standards

· Deliver communications, timely responses to emails and requests (internal and external)

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Job Requirements:

· Minimum of 1-year previous experience in a similar role/ logistics field

· Interpersonal and customer service skills

· Analytical and problem-solving skills

· Multitasking and organizational skills

· Ability to answer a high volume of emails daily & work with a variety of systems

· Ability to share work among a customer service team

· Bilingual a plus

· Fully proficient with various software applications (MS Word, MS Excel)

· Must be available to be flexible to work Saturday’s if needed