To populate your teams, keep the warehouse running smoothly and achieve all of your goals, it's often necessary to hire new talent. However, that's not your only challenge in the recruitment landscape — and, perhaps, not the biggest one you'll face.
You must also retain those workers once you've hired them. To do that, you can't just find out what they want — you also need to pay attention to every element of their work experience to make sure you're giving them the opportunities they signed up for.
Here are four ways to start doing just that.
1) Show them how far they can go with your company
New hires like to see what the future holds to make sure they're really invested in your warehouse. Moving up likely isn't the first thing on their to-do list, but they do want to know it's possible. According to Harvard Business Review, however, a ladder may not be the best metaphor; instead, try to create a "talent mobility lattice" that gives workers the chance to move laterally as well as upward. This gives them the freedom and flexibility to imagine the future however they want — but most importantly, that future will be at your company.
2) Keep training
Most employees may expect the training period to end after a few weeks. However, to show them you're invested in their work performance and you want them to feel comfortable, confident and informed about your processes, it's wise to keep training. This doesn't mean you have to treat employees like new hires forever — it just means that you'll constantly work to fill knowledge gaps, address performance weaknesses and provide any necessary support.
3) Use artificial intelligence
AI may not be your first stop when it comes to employee retention, but it's actually great news for your warehouse in this and other ways. For example, according to New Castle Systems, artificial intelligence can improve warehouse safety, showing new hires you're dedicated to protecting them on the job (and providing a state-of-the-art work environment, too). You'll also make their work easier and less frustrating when you automate their least favorite tasks — so go ahead: Let robots take over.
4) Answer their questions
Naturally, new employees will have a lot of questions. It's vital to give them confidence that these questions are worth being answered. This benefits the employee by giving them all the necessary information about your warehouse and processes, making them feel heard during the onboarding process. You'll start open conversations that could prove to be valuable going forward. However, it also benefits you by helping address any knowledge or skill gaps that could jeopardize efficiency, productivity or even warehouse safety. Remember, answering questions is quick and easy — but solving problems caused by unanswered questions is not.